Organization: Manufacturing processes are interconnected.Reality: Operations management should not focus on tools and techniques because no tool can present a universal solution.Let the market know how you have improved. Visibility management: Promote the organization’s accomplishments.Fix causes: Control and fix the root causes that affect cost and performance negatively.Total quality control: Use only the best people, materials, and processes.Pull system: Reduce waste by producing on demand and improving workflow.Cut setup: Get all tools ready for on-demand production and be prepared to support different processes.Cut times: Reduce the product path to the consumer by speeding up processes and delivery.Minimize human error: Improve the equipment workers use and keep frontline employees accountable.Simple “best” equipment: Keep your equipment simple and flexible.Maintain equipment: Maintain and improve on current assets first instead of getting new ones.Make sure there are cross-training options and improvements in workplace safety. Invest in H.R.: Give more rewards and recognition.Organize resources: Organize resources in a way that operations are close to customer demand.Focus: Focus on producing only what your customers demand.Know their best practices and who their customers are. Know the competition: Know what competitive advantage your competitors have over you.Ensure that they understand the purpose of their work and make suggestions about what should be changed. Unified purpose: Involve your employees in strategic conversations.Continual, rapid improvement: Focus on improving your products/service continuously so that you can deliver the best quality.Let this feedback reflect in the production of your products. Team up with customers: Know what they use and what they buy.Therapy, for example, has the consumer (patient) at the center of the service, and every instance of the service is unique, based on the individual involved. Involvement: In services, consumers are usually directly involved in the delivery of the service.For example, even though two doctors treat the same ailment, the way both doctors will interact with patients and administer treatment will differ. Each service rendered differs from the next, unlike physical products that look the same every time. Inseparability: Unlike tangible goods, services cannot be separated or joined into different parts.They are not items that can be stored for later use. Inventory: Services either occur or do not occur.It cannot be touched, looked at, handled, or shipped. Intangibility: They are an occurrence, more like an activity that is experienced, not a tangible good.There are five features of services that make the concept easier to understand. They are usually transactions that do not require physical products transferred from seller to buyer. Services can be described as beneficial activities that are offered to consumers.

Operations manager