#Post production software

It also includes helpdesk support, fixing the bugs, and planning for release of the reworked application and all other activities pertaining to the overall support of the system in action. Shifting of focus from “have we installed the right product” to “have we met the user’s expectation”? Post Implementation is the final stage in an application development project.Ī process document describing the post-implementation process guides the activities performed in the post-implementation phase, which generally consists of the warranty period as per the contract signed by the client.

#Post production software

This includes providing the support necessary to sustain, modify, and improve the operational software of a deployed system to meet user requirements. Post implementation activity may be the regular warranty support. The Post-Implementation Support Phase begins once the system is in operation, the warranty period has expired, and the production review is complete. The objective of the Post-Implementation Phase is to maintain and enhance the system to meet the ongoing needs of the user community. Hence there tends to be an overlap which is sometimes referred to as a warranty or post-implementation operational support period.

In reality there is usually more knowledge transfer required than actually done during handshake period. They strongly feels that post production support is not meant for the project team. Some project managers think that it is the job of the support team to support the software when live and there should not be any phase after project closure.